Language Access in Healthcare
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Factors associated with utilisation of health care interpreting services and the impact on length of stay and cost: A retrospective cohort analysis of audit dat

@Morris_2021_Factors_associated
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Abstract results

Each result the abstract reports — is it captured as evidence?

  • Interpreting services were utilised at least once for 54.4% (n = 43) of admissions.

  • Females were more likely to receive an interpreter (65.1% vs 47.1%, P = .04).

  • Age, preferred language, hospital, Diagnosis-Related Group partition and comorbidities were not associated with interpreter service utilisation.

    suggested · 21% Among admitted LEP patients who required an interpreter, sex was the only socio-demographic or clinical characteristic associated

  • Differences in length of stay and cost associated with use of interpreter services were not statistically significant after casemix adjustment.

  • Approximately half of those who required an interpreter received one during their hospital stay.

    suggested · 21% Across 79 hospital stays by admitted patients who required an interpreter, more than half received one at least once during admiss

  • Further investigation is needed to establish whether regular clinical audits contributed to this rate of utilisation, which is higher than reported elsewhere in the literature.

  • SO WHAT?: A detailed understanding of regional interpreting service use with evidence from the literature provides compelling and contextual evidence for change, at the level at which the service is delivered.

  • This supports meaningful action to increase utilisation, and improve the quality and safety of health care delivered to patients with limited English proficiency.