Creating a Professional Ladder for Interpreters for Improvement of Care

Abstract results

Each result the abstract reports — is it captured as evidence?

• The result of this work was a positive culture change resulting in service efficiencies, care improvements, and improved access to language services.

  Covered Promote Not a result

• A professional career ladder for language staff contributed to improving the quality and access of language services and advancing the interpreting profession by incorporating care coordination support, vital document translation, and cultural consultancy.

  Covered Promote Not a result

Tables & figures

Map each object to the evidence it grounds (one object can ground several), add anything missed, or flag a gap.

• Figure 1 — The job map for Diversity Services was used to help staff understand the differences in the professional ladder roles. It also served as a tool to provide

  p3
  • All interpreter staff became nationally certified and mean assessment scores rose after the career-ladder intervention
  • Embedding interpreters in inpatient care teams expanded their role to proactive care coordination and problem-solving
  • Inpatient excellent-satisfaction ratings for understandable nurse explanations rose over seven points post-intervention
  • Interpreter career-ladder restructuring was followed by large reductions in service-delay, encounter-quality, and unable-to-provide complaints
  • Staff satisfaction with interpreter timeliness was lower in inpatient settings than in clinics and the ED
  Add evidence Flag gap Nothing to capture
• 

  Table 1 — Language Services Satisfaction Survey: Level of Satisfaction (%, no.)

  p6
  • All interpreter staff became nationally certified and mean assessment scores rose after the career-ladder intervention
  • Embedding interpreters in inpatient care teams expanded their role to proactive care coordination and problem-solving
  • Inpatient excellent-satisfaction ratings for understandable nurse explanations rose over seven points post-intervention
  • Interpreter career-ladder restructuring was followed by large reductions in service-delay, encounter-quality, and unable-to-provide complaints
  • Staff satisfaction with interpreter timeliness was lower in inpatient settings than in clinics and the ED
  Add evidence Flag gap Nothing to capture
• 

  Table 2 — Language Services Satisfaction Survey: Overall Level of Satisfaction (%, no.)

  p6
  • All interpreter staff became nationally certified and mean assessment scores rose after the career-ladder intervention
  • Embedding interpreters in inpatient care teams expanded their role to proactive care coordination and problem-solving
  • Inpatient excellent-satisfaction ratings for understandable nurse explanations rose over seven points post-intervention
  • Interpreter career-ladder restructuring was followed by large reductions in service-delay, encounter-quality, and unable-to-provide complaints
  • Staff satisfaction with interpreter timeliness was lower in inpatient settings than in clinics and the ED
  Add evidence Flag gap Nothing to capture
• 

  Table 3 — Patient Satisfaction Survey* for Preintervention

  p7
  • All interpreter staff became nationally certified and mean assessment scores rose after the career-ladder intervention
  • Embedding interpreters in inpatient care teams expanded their role to proactive care coordination and problem-solving
  • Inpatient excellent-satisfaction ratings for understandable nurse explanations rose over seven points post-intervention
  • Interpreter career-ladder restructuring was followed by large reductions in service-delay, encounter-quality, and unable-to-provide complaints
  • Staff satisfaction with interpreter timeliness was lower in inpatient settings than in clinics and the ED
  Add evidence Flag gap Nothing to capture
• 

  Table 4 — Diversity Services Department Complaint

  p7
  • All interpreter staff became nationally certified and mean assessment scores rose after the career-ladder intervention
  • Embedding interpreters in inpatient care teams expanded their role to proactive care coordination and problem-solving
  • Inpatient excellent-satisfaction ratings for understandable nurse explanations rose over seven points post-intervention
  • Interpreter career-ladder restructuring was followed by large reductions in service-delay, encounter-quality, and unable-to-provide complaints
  • Staff satisfaction with interpreter timeliness was lower in inpatient settings than in clinics and the ED
  Add evidence Flag gap Nothing to capture