Language Access in Healthcare
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Translating Discharge Instructions for Limited English-Proficient Families: Strategies and Barriers

@Davis_2019_Translating_Discharge
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Abstract results

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  • Most survey respondents (81%) reported having a written translation policy at their hospital, and all reported translating a subset of hospital documents, for example, consent forms.

    suggested · 23% In a survey of 31 children's hospital language-services contacts, all respondents reported translating a subset of hospital docume

  • Most but not all reported translating discharge instructions (74%).

  • When asked how inpatient staff typically provide translated discharge instructions, most reported use of pretranslated documents (87%) or staff interpreters (81%).

  • Reported barriers included difficulty translating uncommon languages, mismatched discharge and translation time frames, and inconsistent clinical staff use of translation services.

  • Strategies to address barriers included document libraries, pretranslated electronic health record templates, staff-edited machine translations, and sight translation.

  • Institutional policies differed regarding the appropriateness of allowing interpreters to assist with translation.

  • Respondents agreed that machine translation should not be used alone.

  • Children's hospitals experience similar operational and organizational barriers in providing language-concordant discharge instructions.

  • Current strategies focus on translating standardized documents; collaboration and innovation may encourage provision of personalized documents.

Tables & figures

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