Most clinicians rated the mobile app easy to use and that it made calling interpreters easier

Description #

On the poststudy feedback survey, completed by 50 of the 65 participants (77%), most clinicians reported positive experiences: 82% said the app was very easy to use, 78% said it made calling interpreters easier, and 51% said it "very much" increased their likelihood of calling interpreter services. Respondents described the app as providing easier access with shorter waiting times to connect to a telephone interpreter.

"mobile application was very easy to use (82%), made calling interpreters easier (78%), and noted that it "very much" increased their likelihood of calling interpreter services (51%)." (Narang, 2019, p. S187)

Methods Context #

What? #ⓘ

The observable: self-reported clinician ease of use, satisfaction, and perceived likelihood of calling interpreters, captured on a 3-level ordinal survey.

"The survey had 14 questions on perceived ease of use, efficiency, bidirectional communication improvement between clinician and LEP patients, satisfaction with using the application, and improvements to the application." (Narang, 2019, p. S186)

How? #ⓘ

A poststudy feedback survey administered after the 3-month intervention, scored with descriptive statistics; twelve items used a 3-level ordinal scale and two were open-ended.

"Fifty participants (77%) completed the poststudy feedback survey." (Narang, 2019, p. S187)

Who? #ⓘ

The 50 responding UCC clinicians (of 65 enrolled attending physicians, nurse practitioners, physician assistants, registered nurses, and patient care technicians) at a New York City cancer center's Urgent Care Center.

"In total, 65 physicians, physician assistants, and nurses participated in the study out of 89 UCC clinicians." (Narang, 2019, p. S186)

Other Notes #

This is a self-reported provider-satisfaction/usability finding, not a patient-outcome measure; the study did not survey patients.