Nurses reported being generally discouraged from booking interpreters due to time and cost
Source
Panayiotou (2020). The perceptions of translation apps for everyday health care in healthcare workers and older people: A multi-method study. Journal of Clinical Nursing.
Description #
Nursing staff reported that they were generally unable to, or discouraged from, booking a professional interpreter because of time and cost constraints, and that available interpreter time was often consumed by other professionals. This access barrier is the reason staff turned to translation apps and other ad hoc workarounds.
"Nursing staff in the consultations reported that they were generally unable to or discouraged from booking an interpreter due to limitations related to time and cost." (Panayiotou, 2020, p. 3521)
"While some staff identified using interpreters, the use of interpreters was often limited to excess time that was not being used by other professionals, and some healthcare workers revealed that they were generally discouraged from booking interpreters themselves." (Panayiotou, 2020, p. 3523)
Methods Context #
What? #ⓘ
The observable: healthcare workers' reported current communication practices and access to professional interpreters for LEP patients.
"Healthcare workers described a range of current practices when communicating with patients who do not speak the same language." (Panayiotou, 2020, p. 3521)
How? #ⓘ
Focus group consultations at three hospital sites eliciting current communication practices, analysed by inductive content analysis.
"The nursing and allied health staff consultations were conducted at three hospital sites" (Panayiotou, 2020, p. 3518)
Who? #ⓘ
Seventeen nursing and allied health staff working in sub-acute or aged care hospital settings across three Melbourne metropolitan public health services.
"They were invited to the consultations if they were working in a sub-acute or aged care hospital setting." (Panayiotou, 2020, p. 3518)
Other Notes #
Qualitative finding on interpreter access; no associated figure/table (text-only). Provides the access-barrier premise that drives substitution toward translation apps.