Direct-Spanish care raised satisfaction with physician communication (disclosure, empathy, confidence, general)

Description #

On the physician-communication satisfaction survey (ISQ) administered immediately after the initial consultation, the direct-Spanish arm scored significantly higher than the interpreter-services arm in all domains: perceived opportunity to disclose concerns (4.91 vs 4.62; P = .001), physician empathy (4.94 vs 4.59; P < .001), confidence in physician abilities (4.84 vs 4.51; P = .001), and general satisfaction with the physician (4.88 vs 4.59; P < .001) (Fig. 3A).

"Similarly, when considering patients' perception of their physician, the direct-Spanish arm had higher scores in all domains, including patient perception of opportunity to disclose concerns (4.91 vs 4.62; P = .001), physician empathy (4.94 vs 4.59; P <.001), confidence in physician abilities (4.84 vs 4.51; P = .001), and general satisfaction with their physician (4.88 vs 4.59; P < .001) (Fig. 3A)." (Seible, 2021, p. 859)

Methods Context #

What? #ⓘ

The observable: physician-communication satisfaction domain scores (Interview Satisfaction Questionnaire, ISQ Short 12-Item) recorded immediately after the initial consultation.

"the Interview Satisfaction Questionnaire (ISQ) Short, 12-Item Version to measure satisfaction with provider communication." (Seible, 2021, p. 857)

How? #ⓘ

Randomized 1:1 to direct-Spanish vs interpreter-services arms (same 2 bilingual physicians); ordinal Likert satisfaction domains compared with Wilcoxon rank-sum tests, P < .05 significant.

"we used Wilcoxon rank-sum tests for ordinal (Likert scale) data and Fisher exact tests for categorical endpoints." (Seible, 2021, p. 858)

Who? #ⓘ

83 adult Spanish-language-preferring cancer patients referred for radiation therapy at one community radiation oncology clinic in Chula Vista, CA (40 interpreter services, 43 direct Spanish).

"These patients were clinically triaged to be seen for routine cancer care by 2 participating bilingual physicians." (Seible, 2021, p. 857)

Other Notes #

The interpreter-services arm used video-based interpreters (MARTTI) preferentially or telephone interpreters (CyraCom) when video was unavailable; 62.5% received video and 37.5% telephone interpretation (Seible, 2021, p. 857, 859).

Caveats #

• HOLA interpreter arm used bilingual physicians speaking English, which may not represent a typical interpreter encounter To provide an internal control, the same 2 bilingual physicians delivered both arms — meaning the interpreter-services arm consisted of bilingual physicians speaking English through an interpreter. The authors note this may not represent an average interpreter-based encounter, since a non-bilingual physician might face greater communication challenges than a bilingual one even when both use translation. This could bias the comparison toward the null (understating the true direct-Spanish advantage over typical interpreter care).
• HOLA studied only Spanish-preferring patients, so findings may not extend to other languages or cultural groups The study focused on a single LEP group — patients identifying Spanish as their preferred language. The authors caution that whether the findings extend to other languages or to different ethnic or cultural groups is unknown and deserves further study.
• HOLA findings come from one community subspecialty clinic with only 2 bilingual physicians, limiting generalizability The trial's data were generated at a single community radiation oncology subspecialty clinic, using specifically video and telephonic interpreter services, and delivered by only 2 bilingual physicians. The authors note this makes it difficult to know whether the satisfaction and communication-content findings generalize to other clinical settings, interpreter modalities, or providers.
• HOLA was necessarily unblinded, so awareness of arm allocation could have introduced bias Because the communication modality cannot be hidden, the trial was necessarily conducted unblinded. The authors acknowledge that patients' and physicians' awareness of study-arm allocation could have introduced bias into the patient-reported satisfaction outcomes.
• HOLA's small sample raises possibility of arm heterogeneity influencing the findings The trial enrolled a small number of participants (83 total; 40 vs 43 per arm), which introduces the possibility of heterogeneity between study arms. Although observed patient characteristics did not statistically differ between groups, the authors note that unmeasured differences in participants could potentially influence the findings.