Mobile translation apps improve staff-patient rapport and engagement during care for LEP patients

Mobile translation apps improve rapport and engagement between healthcare staff and limited-English-proficiency patients by enabling staff to attempt communication in the patient's language, reassuring and eliciting cooperation from patients.

Narrative synthesis #

A qualitative, staff/observer-reported relational benefit. The same source notes the effect is conditional: when an app worked poorly it instead produced frustration for staff and patients.